Privacy Policy

Privacy Policy

Effective Date: September 20, 2026
Last Updated: September 20, 2026

Root-Cause Health Coaching LLC (“Company,” “we,” “us,” or “our”) operates the Root-Cause Wellness and Root-Cause Wellness Academy brands.

We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, store, and protect information when you visit our websites, create an account, purchase a product or program, enroll in a course, request or participate in coaching or wellness services, communicate with us, or otherwise interact with Root-Cause Wellness or Root-Cause Wellness Academy.

By using our websites or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

We may also automatically collect certain technical information when you use our websites, including IP address, browser type, device information, operating system, referring website, pages viewed, approximate location derived from IP address, and information regarding your interactions with our website.

2. Health and Wellness Information

Some Root-Cause Wellness services involve health coaching, functional nutrition education, wellness consultations, lifestyle education, assessments, or related services. As a result, you may choose to provide information concerning your health, nutrition, symptoms, medications, supplements, laboratory results, lifestyle, or other wellness-related matters.

We recognize that this information may be sensitive.

We use health and wellness information for legitimate purposes associated with providing the services you request, communicating with you, maintaining appropriate business records, administering programs, improving services, and complying with applicable legal obligations.

We do not sell individually identifiable health information.

Root-Cause Health Coaching LLC should not be assumed to be a HIPAA-covered entity solely because we collect health-related information. HIPAA applies to particular covered entities and business associates as defined by federal law. Other federal or state privacy, security, consumer-protection, or health-information laws may apply to information we maintain.

The Federal Trade Commission advises businesses that collect consumer health information that privacy and security obligations may apply even when HIPAA does not. (Federal Trade Commission)

3. How We Use Information

We may use information we collect to:

We may also use aggregated or de-identified information for business analysis, educational development, service improvement, or similar legitimate purposes where that information does not reasonably identify an individual.

4. Website Hosting and Membership Accounts

Our website may be hosted by Hostinger or another website-hosting provider.

We currently use MemberPress to provide membership, account-access, course, program, and related website functionality.

Information associated with MemberPress accounts may include your name, email address, username, registration information, membership information, transaction identifiers, course access, and other information necessary to operate your account.

MemberPress states that member data is stored in the WordPress database hosted on the website owner's hosting infrastructure rather than on MemberPress's own servers. (MemberPress)

5. Payments and Stripe

We use Stripe to process certain purchases and payments.

When you make a payment, information necessary to process your transaction may be provided directly to Stripe. This may include payment-card information, billing information, name, email address, transaction information, IP address, and other information necessary to authenticate and process the transaction or prevent fraud.

We generally do not directly store complete payment-card numbers.

Stripe processes information according to its own privacy and security practices. Stripe states that it may process transaction, payment, identity, device, contact, and fraud-prevention information in connection with transactions.(Stripe)

Stripe Privacy Policy

6. Communications and Email

We may use Google Workspace/Gmail and other communication providers to communicate with clients, customers, students, prospective customers, and website visitors.

If you contact us by ordinary email, please be aware that standard email may not provide the same privacy protections as a dedicated secure client portal.

When a secure client platform is available, we may encourage clients to use that system rather than ordinary email for sensitive health information.

7. Practice-Management Platform

We may use a practice-management platform such as Practice Better to provide individualized client services.

Such a platform may be used for purposes including: .

Practice Better currently describes its client portal as built to HIPAA standards and provides secure functionality for client forms, messaging, scheduling, documents, and other practice-management activities. (Practice Better)

If we implement Practice Better or another practice-management platform, information you provide through that service will also be subject to the provider's applicable privacy and security practices.

Practice Better

8. Cookies and Similar Technologies

Our websites may use cookies, pixels, tags, analytics tools, and similar technologies.

These technologies may help us:

Information collected through these technologies may include IP address, device information, browser information, pages visited, referring website, interactions with website content, and advertising or conversion information.

Where required or appropriate, we may provide tools allowing users to manage certain cookie or tracking preferences.

9. Analytics and Advertising

We may use advertising, analytics, and measurement services provided by companies such as Google, Meta, and LinkedIn.

These services may use cookies, pixels, tags, or similar technologies to help us understand website traffic, measure advertising effectiveness, identify conversions, and promote Root-Cause Wellness products, services, courses, or educational content.

We do not intentionally provide private health information submitted through client intake forms, health assessments, laboratory information, private coaching communications, or similar individualized health interactions to advertising platforms for targeted advertising.

We also do not intentionally use sensitive health information provided through private client interactions to create advertising audiences or target individuals based upon known diagnoses, symptoms, laboratory findings, medications, or other sensitive health information.

Advertising and analytics technologies may be limited or excluded from pages or systems that collect or contain sensitive health information.

10. Email Marketing

If you subscribe to our email list, request a resource, enroll in a program, purchase a product, or otherwise request communications from us, we may send you educational, administrative, or promotional communications where permitted by law.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the communication.

Even if you unsubscribe from promotional communications, we may continue sending transactional or administrative communications necessary to manage purchases, memberships, appointments, accounts, courses, or services you have requested.

11. How We Share Information

We may share personal information with service providers that assist us in operating our business.

These providers may include:

We disclose information to these providers only as reasonably necessary for the applicable business purpose, subject to applicable law and contractual arrangements.

We may also disclose information if reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, enforce our agreements, investigate suspected fraud or security incidents, or protect our rights or the rights and safety of others.

Information may also be transferred as part of a merger, acquisition, financing, sale, restructuring, or transfer of some or all of our business, subject to applicable law.

We do not sell personal information for money.

12. Root-Cause Wellness Academy

If you enroll in a Root-Cause Wellness Academy program or course, we may collect and maintain information necessary to administer your enrollment and educational experience.

This may include:

For professional education or training programs, we may also maintain attendance, practical-skills assessments, evaluations, academic records, completion status, certificates, or other information necessary to administer the program.

If a professional training program becomes subject to requirements of an accrediting, approving, credentialing, or certification organization, we may maintain or disclose information reasonably necessary to satisfy applicable program requirements, subject to applicable law and appropriate notice.

13. Functional Laboratory, Supplement and Third-Party Wellness Services

Root-Cause Wellness may provide information about or access to third-party functional laboratory testing, supplement dispensaries, nutraceutical companies, pharmacies, wellness products, educational resources, or related services.

If you choose to interact with a laboratory, dispensary, pharmacy, supplement company, or other third-party provider, that organization may independently collect information from you and will maintain its own privacy practices.

Information reasonably necessary to facilitate a service you request may be shared with an applicable provider as permitted by law.

14. Third-Party Websites and Services

Our websites may contain links to independently operated third-party websites, platforms, laboratories, dispensaries, social-media services, payment providers, scheduling services, or other resources.

When you leave our website or independently interact with a third-party service, that provider's terms and privacy practices may apply.

We are not responsible for the privacy practices, security, content, or operations of independently operated third-party websites or services.

15. Testimonials and Reviews

We will not intentionally publish your private health information, name, image, testimonial, case information, or other personally identifying client information for marketing purposes without appropriate permission.

If you voluntarily provide a testimonial, review, photograph, video, or other material and authorize its publication, the information you authorize may become publicly available.

16. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, acquisition, disclosure, alteration, loss, or misuse.

The safeguards used may vary depending upon the nature and sensitivity of the information involved.

However, no internet transmission, electronic communication, website, database, or information-storage system can be guaranteed to be completely secure.

The FTC advises businesses that maintain consumer health information to use security safeguards appropriate to the sensitivity of the information they possess. (Federal Trade Commission)

17. Data Retention

We retain personal information for as long as reasonably necessary to:

Retention periods may differ depending upon the type of information and the reason it was collected.

18. Your Privacy Choices and Rights

Depending upon where you reside and applicable law, you may have rights concerning your personal information.

You may contact us to request that we:

We may need to verify your identity before processing certain requests.

We may retain information when reasonably necessary or legally required for business, contractual, educational, tax, accounting, regulatory, dispute-resolution, or other legitimate purposes.

19. Children's Privacy

Our websites and Root-Cause Wellness Academy programs are generally intended for adults and are not directed to children under 13.

We do not knowingly collect personal information online directly from children under 13 without appropriate parental or legal-guardian consent where such consent is required.

If we learn that information has been collected from a child under 13 in circumstances requiring parental consent, we will take appropriate steps consistent with applicable law.

20. Data Breaches

If we become aware of a security incident involving personal information, we will investigate and respond as appropriate and provide notifications when required by applicable law.

Depending upon the nature of our services and information involved, certain health information may be subject to additional breach-notification requirements. The FTC's Health Breach Notification Rule, for example, imposes notification requirements on businesses covered by that rule following certain breaches of unsecured health information. (Federal Trade Commission)

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, business practices, legal requirements, or third-party providers.

When we update this Privacy Policy, we will revise the Last Updated date at the top of this page.

If changes are material, we may provide additional notice through our website, email, account notification, or another appropriate method.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information you have provided to us, please contact:

Email: taylor@yourrootcausewellness.com
Website: yourrootcausewellness.com